Terms & Conditions

1) Agreement
The agreement is for the hire of the property for short term holiday letting and will be formally entered into between church Farm Holiday Cottages(CFHC) and the hirer when the required deposit payment has been received.

2) Payment
A deposit of 20% of the total cost or other mutually agreed sum will secure the booking and needs to be made within 2 days of the date the booking is acknowledged by CFHC. The booking will be held for that time but not fully secured until the deposit is received. The balance of the total will be due for payment six weeks before the start of the holiday. If the booking is made within six weeks of the start of the holiday the full amount for the booking must be paid, unless another mutually agreed time is given.

If the deposit is not paid within 2 days, the said day will automatically be made available again (unless you have advised the owner of the delay and the revised payment date). Failure to make full payment of the balance in the time period stated above will result in the booking being cancelled and the deposit being kept ,unless another mutually agreed term is given.

Arrival details and other cottage information will also be sent by email once the final balance has been paid.

3) Cancellation
The Hirer should notify CFHC as soon as possible should a booking need to be cancelled.

For any cancellation over 6 weeks from the start of the booking, the deposit will be returned less a £50 admin fee, once a replacement booking has been obtained. If no booking replacement can be found the full amount will be retained.

For any cancellation within 6 weeks of the start date of the booking, the full deposit will be retained. If the full payment has been taken, the deposit will be retained and the balance will be refunded, once a replacement has been obtained. If no booking replacement can be found the full amount will be retained.

*Please note CFHC will make all reasonable efforts to re-let any cancelled booking by promoting it through the website, social media outlets and all of our linked websites. Should this be achieved a full refund can be given less the initial deposit. If it is necessary to reduce the price or length of the booking to obtain a replacement and it is therefore is cheaper than the original term, the cost of this difference will be retained as well as the initial deposit.

*We strongly advise all guests have holiday insurance to cover this eventuality*

Should it be necessary for CFHC to cancel any bookings our only liability will be to return any payments made in full.

4) Hirer's Responsibilities
The Hirer is responsible for the property hired and is expected to take care of it. Please leave all equipment and utensils etc, and the property itself, clean and tidy at the end of your stay. All damages/breakages should be reported as soon as they occur. CFHC reserves the right to charge for any serious damage/breakages/extra cleaning which is deemed outside the normal wear and tear and Hirers are deemed jointly and severally liable. See damage deposit above.

The Hirer is required to observe and adhere to the requests and instructions in the properties and in the terms and conditions sent out by the owner. Any act committed by the hirer or their dogs, causing damage to the property, will result in the termination of the contract and from the accommodation . In this case the hirer will not be entitled to a refund and will lose the cost of their holiday in full. The no smoking policy in any property must be adhered to.

The Hirer must not use the property or allow its use for any dangerous, offensive, excessively noisy, illegal or immoral activities there any act that may be a nuisance or annoyance to the property neighbours. This would be deemed a serious breach of the terms of the Agreement and CFHC has the right to terminate the agreement with immediate effect in this instance.

5) Owner's/Manager's Responsibilities
The owner is responsible for ensuring the property is supplied to the Hirer clean, warm and with all appliances/devices/furniture in proper working order. The owner/manager is also responsible for dealing with any problems, equipment malfunction as they occur and will make best efforts to remedy any problems that occur during your stay. Owner/manager details are included in the information folder of each property.

6) Arrival and Departure
The properties will be ready for your arrival after 4pm and need to be vacated by 10am on your day of departure to allow for a full clean and changeover, unless otherwise agreed with CFHC. Earlier arrivals and later departures are sometimes possible and we will do our best to accommodate.

7) Keys
Key and arrival arrangements will be provided to the Hirer before the commencement of hire period.

8) Fuel and Electricity
Electricity charges are included in the cost of renting the properties.

9) Smoking
Both accommodations are scrictly No Smoking properties and do not allow smoking inside any of the rooms. You are welcome to smoke in your patio area.

10) Number in your party
The total number in your party must not exceed the capacity of the accommodation as advertised by us. Babies under 2 are not normally counted as members of your party. The Owner must be notified of any guests arriving at a later time/date than those greeted by the owner. Such guests must fill in a guest registration form. Under no circumstances may more people stay at each property than there are beds. This is an important insurance requirement. The number of guest in the original booking confirmed by CFHC cannot be exceeded without Prior notification of the hire period.

The Owner has the right to refuse to hand over the accommodation to any party exceeding these limitations, or to terminate the holiday of anyone exceeding these limitations at any time during the holiday.

11) Activities and facilities
Your accommodation Owner reserves the right to alter or withdraw amenities or facilities or any activities without prior notice where reasonably necessary due to repairs, maintenance, weather conditions and circumstances beyond his/her control.

12) Unreasonable behaviour
The Owners of all accommodation have the right to refuse to hand over accommodation to anyone who, in the reasonable opinion of the Owner is not suitable to take charge of it. In such cases all hire charges paid will be refunded in full as quickly as reasonably practicable, the contract will be terminated and the Owner will have any further liability.

The Owners of the accommodation reserve the right to terminate a holiday after the keys have been handed over, if the unreasonable behaviour of anyone in your party is likely to cause danger or significant annoyance to others or damage to property. In these circumstances, no refund will be given. Please note that unreasonable behaviour specifically includes smoking by any member of your party in any part of the property, or surrounding grounds where smoking is prohibited. Please ensure you read all information on the property carefully to familiarise you and your party with the rules.

13) Damage to the property
You are liable to the Owner for any damage caused in the property during the period of hire. The accommodation Owner has the right to enter any accommodation (without prior notice if this is not practical or possible) if special circumstances or emergencies arise (for example if repairs need to be carried out) quickly as reasonably practicable, the contract will be terminated and neither we nor the Owner will have any further liability.

14) Party Type
Groups, organisations, charitable institutions and multi-accommodation bookings: If your party includes unrelated members from an organisation or has been funded/organised on behalf of a third party such as a local authority, charitable, religious or NHS Trust, we, on behalf of the Owner, need the following information when you book:
• The full name of the organisation supporting or funding your booking
• The name and contact details for the person responsible for (and accompanying) the party during the holiday. Should you arrive at your accommodation with such a group without notifying us of the required details, the Owner has the right to refuse to hand over the accommodation to you.

15) Security Deposits
On arrival you are required to leave cash deposit of £50 (£100 for 3 or more dogs) for this property. Alternatively you can pay your bond by Paypal. The accommodation will NOT be handed over to any party refusing to leave this deposit. In such circumstance the contract will be terminated and the Owner will have any further liability. Guests are required to take good care of the property and its contents and leave the cottage clean and tidy on the day of departure. This includes the oven and oven trays. The deposit will be returned to you by cheque within 10 days of departure by the Owner or within 48hours if paid by Paypal. A deduction will be made for any damage done to the property, or if it is not left in an acceptable clean and tidy condition, including correct disposal of rubbish/waste and dog mess.

16) Force Majeure
Neither we nor the Owner can accept responsibility or pay any compensation where the performance or prompt performance of the contract is prevented or affected by reason of circumstances which amount to “force majeure”. Circumstances amounting to “force majeure” include any event which we or the owners could not, even with all due care, foresee or avoid. Such circumstances include the destruction or damage of your accommodation (which cannot reasonably be remedied to a satisfactory standard before the start of your holiday) through fire, flood, explosion, storm or other weather damage, break-in, criminal damage, riots or civil strife, industrial action, natural or nuclear disaster, fire, adverse weather conditions, war or threat of war, actual or threatened terrorist activity, epidemic and all similar situations beyond the owner’s control.

17) Pets
Guests must not allow any pets in the Holiday Accommodation unless it has notified the owner that they will be taking a pet. Where pets are permitted in the Holiday Accommodation:-

(a) they must not be left unattended in the Holiday Accommodation at any time ;
(b) Please do not allow dogs on the beds within the Holiday Accommodation;
(c) they must be under strict control at all times.

If a garden is described as enclosed it does not mean that it is ‘escape-proof’ for pets. Guests must exercise their dogs in the areas permitted and not use the patio area as a dog toilet as it makes it smelly especially in the warmer weather! Please be aware that there may be other guests in the other cottage so please don’t allow your pooch to disturb other guests.

Please note- there will be a charge if the patio area has to be sanitised or the gardens cleared due to dog fouling.

18) Hot Tub
The hot tub is for the private use of registered Cottage guests only. The water in the hot tub will be shown to you on arrival – and it should be clear and clean. The water quality must be the same on your day of departure.
In accordance with Health and Safety guide lines, the quality of the water and Ph levels will be checked in accordance with the manufacturer instructions daily by a member of the Cottage team. These checks usually take just a few minutes, if you would like them to be carried out at a specific time of day please discuss this with us, and we will try to be accommodating as possible. If you have any concerns about the hot tub – please notify us immediately.

It is important for your safety and enjoyment of the hot tub that you read the following safety guide carefully and adhere to all of the rules. Failure to do so may result in monies being deducted from your security deposit:

  • Shower with soap and water before and after using the hot tub. Showering before use washes away many of the common skin bacteria and removes lotions, deodorants, creams etc which reduce the effectiveness of the spa sanitizer which disinfects the water. Without showering properly before using the hot tubs, a residue may build up, which will require the hot tub to be fully drained, re filled and re heated – so that the next guests have a clean hot tub. This may take up to 48hrs, and a charge will be made of £50.
  • Please ensure that your feet, as well as bodies and clothes as are clean before getting in the hot tubs! Children especially, running around barefoot, then getting in the tubs has caused problems with the filters. It takes up to 48hrs to drain, re fill and re heat each tub. If this has to happen, a charge of £50 will be made.
  • Any fake tan must be thoroughly removed from your skin before using the hot tub. Failure to do so will result in an extra charge of £50 for professional cleaning of the tub.
  • DO NOT add any products to the hot tub. This includes any bubble bath or bath oil or shower gels.
  • It is best, and usually more fun, to have someone in the hot tub with you. If you are in the spa alone, make sure someone responsible in the household is aware that you are in the tub and how long you have been in.
  • Persons with heart disease, diabetes, low or high blood pressure, or any illness should not enter the hot tub without prior consultation with their doctor
  • Pregnant women and the elderly should also consult their doctor before using a hot tub. The doctor will be aware of any blood circulation issues that should be addressed.
  • The heat of the hot tub water speeds up the effects of alcohol and can cause sleepiness, dizziness and unconsciousness.
  • DO NOT use a hot tub if you are taking any medication that makes your drowsy or affects your circulation. If necessary, check with your doctor.
  • Be aware of the amount of time you have been in the tub. Soaking in the warm water can raise your body temperature to dangerous levels. 15 minutes in water no warmer than 40 degrees Celsius is considered safe. If you want to use your spa for a longer time, take a break.
  • Soaking in the warm water can dehydrate you, which could lead to nausea, dizziness, or fainting. Take breaks from your hot tub and drink water before getting back in.
  • No underwater swimming or diving. Hair can get drawn into the drains and caught, causing drowning.
  • No glass containers for food or drink in or around the hot tub. Plastic glasses can be found in the kitchen.
  • People with cuts or external infections should not use the hot tub.
  • No electrical appliances to be placed in or close to the hot tub.
  • Please keep the cover ‘locked’ on to the tub when not in use.
  • Parents MUST NOT leave children in the hot tub unsupervised.
  • Hot tubs are not suitable for children under 4years.
  • DO NOT drink hot tub water, or allow water to enter mouth.
  • DO NOT use hot tub after a heavy meal.
  • If a fault occurs with the hot tub, please contact us immediately.
  • Be careful when getting out of the hot tub, as any wet areas may be slippery.
  • The hot tub water will be tested daily. If you wish to arrange a specific time for this to be done please contact the owner.

19) Your Vehicles
Your vehicles, their accessories and contents are left entirely at your risk. Neither the Owner nor we as agent are responsible for any loss or damage from or to any vehicle from any cause whatsoever.

20) Comments or concerns
You must notify any shortcomings with your accommodation to the Owner or his/her representative immediately so that remedial action, if appropriate, can be taken. If a significant problem is not resolved to your satisfaction, please contact us as soon as possible during your holiday and we will liaise with your Owner. It may affect the investigation of your complaint and may impact on the level of compensation that you may be entitled to if you fail to notify the Owner or his /her representative and we of any complaint or claim during your holiday and write to us with full details within 28 days after your holiday had ended.

21) Complaints
In the unlikely event of a complaint it must be brought immediately to the attention of the owner/manager who will endeavour to rectify the problem as soon as possible, to ensure the continued enjoyment of your holiday. Should this not be possible please contact the owner as soon as possible and in all instances before the end of your period of hire. Complaints cannot be addressed if notified after the hire period.